Complaints and appeals

Report a specific issue
Use the Report product link on a product page or the complaint form for fraud, inaccurate listings, restricted goods, safety issues, trademark disputes, copyright or other concerns. Include the relevant URLs, a clear description and evidence references. Do not send account passwords, payment card details or unrelated personal documents.

What happens next
Reports are stored with a reference and reviewed by the operator. A report may be marked under review, awaiting further information, action taken, rejected or resolved. The operator can contact the parties and retain an audit record. A report alone does not remove a product automatically or determine fault. Serious credible risks may warrant prompt temporary restrictions while reviewed.

Appeals and response
Suppliers can respond through the contact/complaint channel and include the original reference. Explain the disputed facts and attach links to lawful supporting information. Copyright counter-notices follow the separate copyright policy. The platform cannot guarantee a particular dispute outcome, recover funds or decide court claims.

Responsible reporting
Report honestly and protect others' privacy. Repeated abusive or knowingly false submissions may be restricted. If there is immediate danger, contact the appropriate emergency or competent authority directly; this form is not an emergency service.